How Much Do Car Mechanics Make Per Hour
ДЕПАРТАМЕНТ ЛЕСНОГО ХОЗЯЙСТВА НИЖЕГОРОДСКОЙ ОБЛАСТИ
Государственное бюджетное профессиональное
образовательное учреждение Нижегородской области
«КРАСНОБАКОВСКИЙ ЛЕСНОЙ КОЛЛЕДЖ»
МЕТОДИЧЕСКИЕ УКАЗАНИЯ
по дисциплине «Английский язык»
для студентов II курса
тема 6
«Моя будущая профессия, карьера»
для специальности 23.02.07 «Техническое обслуживание
и ремонт двигателей, систем и агрегатов автомобилей»
| РАССМОТРЕНО: на заседании предметно-цикловой комиссии общеобразовательных дисциплин ПРОТОКОЛ № от «3» сентября 2019г. Председатель ПЦК __________________ | Составили: преподаватели иностранных языков Воронина М.В., Булкина Т.А. |
Красные Баки
2020
Данное учебное пособие предназначено для студентов специальности «Техническое обслуживание и ремонт двигателей, систем и агрегатов автомобилей» по дисциплине «Иностранный язык (английский)». В пособие включены технические тексты и тексты для дополнительного чтения. Материал представлен для изучения и закрепления специальной лексики будущих специалистов.
Оглавление
| The profession of a car mechanic……………………………………….….... Applying for a job…….…………………………………………………….... Business etiquette…………….....…………...…………………….…….…… Список литературы …………………………………………………………... | 4 12 19 25 |
THE PROFESSION OF A CAR MECHANIC
LESSON 1
The development of the automotive industry
Exercise 1. Group the words given below into two groups with the stress on the first and on the second syllable.
Transport (n), tractor, internal, engine, develop, vehicle, design, period, invention, mixture, energy.
Exercise 2. Say what inventions you consider the most important in the history of automobile industry development .
Exercise 3. Look through the text given below and name the people who made an essential input into the automobile industry development.
The birth of the car as we know it today occurred over a period of years.
Man's first journey on the road of mechanized transport began with the invention of the wheel in 4000 BC. In the early 1760s, the first steam-driven tractor was built by a French Captain, Nicolas Jacob Cugnot.
In 1807 Franҫois Isaac de Rivaz designed the first internal combustion engine (двигатель внутреннего сгорания). This was used by him to develop the world's first vehicle to run on such an engine, one that used a mixture of hydrogen and oxygen to generate energy.
In 1860, Jean Joseph Etienne Lenoir patented the first successful two-stroke (двухтактный) gas-driven engine. In 1862 he built an experimental vehicle driven by a liquid-fuel version of his gas-engine, which ran at a speed of 3 km/hour.
The next major step forward occurred in 1885 after the four-stroke engine had been devised. In 1885, Karl Benz designed and built the world's first tricycle to be powered by an internal combustion engine.
In the meanwhile, unknown to him, Gottileb Daimler was in the process of creating the world's first four-wheel horseless carriage. This car, which was more like the cars on our roads today, first saw the light of the day in 1886.
Exercise 4. Arrange the following events in the order they took place in the history:
1. the first internal combustion engine was designed,
2. the first steam-driven tractor was built,
3. the world's first four-wheel horseless carriage was created,
4. the first two-stroke gas-driven engine was patented,
5. the wheel was invented,
6. the four-stroke engine was devised.
Exercise 5. Complete the sentences according to the text.
1. The invention of the wheel took place in … .
2. The first steam-driven tractor was built by … .
3. The first internal combustion engine was designed by … .
4. In 1860 … was patented.
5. In 1862 an experimental vehicle was built, which ran ... of 3 km/hour.
6. In 1886 … first saw the light of the day.
Exercise 6. Say if you know what countries are considered the largest car producers in the world.
Exercise 7. Read the text and find in it the words which mean the same:
to get into the first place; a range of cars; to satisfy the needs; the main producer; to fall behind; using little fuel.
Nowadays Japan and the United States are the largest car producers. Japan replaced the United States as the top passenger car manufacturer from 1980 to 1983. It regained the top spot in 1987 and still holds the first place. Other major producers include France, Germany, Great Britain, Italy and Spain. In general, the largest automating countries also have the largest markets for cars. The United States has the biggest car market by far. Such countries as Japan, Italy, and France follow well behind.
The largest U.S. automakers, called the Big Three, are General Motors Corporation, Ford Motor Company, and Chrysler Corporation. Each of the Big Three produces, under different trade names, a variety of cars and light trucks designed to meet the needs, preferences, and incomes of different consumers.
Japan's major producers include Toyota Motor Corporation, Nissan Motor Company, Honda Motor Company, Mitsubishi Motor Company, and Mazda Motor Corporation. Historically, Japanese cars made for use in Japan have tended to be small, fuel efficient, and of limited power. This is because Japan depends completely on imported oil and many of its streets are too narrow and crowded for big cars. For export, Japan produces a range of models to satisfy variety of buyers. Many European companies make far fewer vehicles than do Japanese or American firms because they target their output to the smaller luxury and sports car markets. Such European producers include Jaguar of Great Britain; Mercedes-Benz, Audi, BMW, and Porsche of Germany; and Saab and Volvo of Sweden. Other European manufacturers produce millions of cars each year. These major producers include Volkswagen of Germany; Peugeot and Renault of France; and Fiat of Italy.
Exercise 8. Fill in the table with the information from the text.
| The country | The main car manufacturers |
| Japan | |
| The USA | |
| France | |
| Germany | |
| Great Britain | |
| Italy | |
| Sweden |
Exercise 9. Correct the wrong information in the sentences given below and write down the correct sentences.
1. Nowadays Japan and the USA are the largest car producers.
2. The UK has the biggest car market.
3. The largest U.S. automakers are Jaguar, Audi and BMW.
4. Historically, Japanese cars made for use in Japan have tended to be large and powerful.
5. Germany depends completely on imported oil.
6. Japan holds the second place as a passenger car manufacturer.
Exercise 10. Speak about the role of the largest car producers in the world in the car industry development.
LESSON 2
My profession
Exercise 1. Say if you choose your future profession yourself or you followed somebody's advice. What arguments did you take into consideration?
Exercise 2. Read the text and try to understand the meanings of the underlined words and word combinations.
Car mechanic
A car mechanic (or car mechanic in British English and motor mechanic in Australian English) is a mechanic who specializes in automobile maintenance, repair, and sometimes modification. The mechanic may be knowledgeable in working on all parts of a variety of car makes or may specialize either in a specific area or in a specific make of car. In repairing cars, their main role is to diagnose the problem accurately and quickly. They often have to quote prices for their customers before commencing work or after partial disassembly for inspection. The mechanic uses both electronic means of gathering data and their senses. Their job may involve the repair of a specific part or the replacement of one or more parts.
Basic vehicle maintenance is a fundamental part of the mechanic's job in some countries. Preventative maintenance is also a fundamental part of the mechanic's job, but this is not possible in the case of vehicles that are not regularly maintained by the mechanic. One misunderstood aspect of preventative maintenance is "scheduled replacement" of various parts, which occurs before failure to avoid far more expensive damage. Because this means that parts are replaced before any problem is observed, many vehicle owners will not understand why the expense is necessary.
With the rapid advancement in technology, the mechanic's job has evolved from purely mechanical, to include electronic technology. Because vehicles today possess complex computer and electronic systems, mechanics need to have a broader base of knowledge than in the past. The term "auto mechanic" is being used less and less frequently and is being replaced by the title "automotive service technician". Fading quickly is the day of the mechanic, who needed little knowledge of today's computerized systems. Most automobile dealerships now provide sophisticated diagnostic computers to each technician, without which they would be unable to diagnose or repair a vehicle.
Exercise 3. Match a–g with 1–7.
| 1) preventive maintenance 2) maintenance 3) repair 4) to diagnose 5) partial disassembly 6) replacement 7) failure | a) диагностировать b) профилактическое обслуживание c) поломка, отказ d) замена e) ремонт f) обслуживание g) частичная разборка |
Exercise 4. Put in prepositions where necessary.
1. A car mechanic specializes … automobile repair.
2. Mechanics should be knowledgeable in working … all parts of cars.
3. This job involve the replacement … some parts.
4. Nowadays mechanics need to have more knowledge than … the part.
5. Most dealerships provide diagnostic computers … each technician.
Exercise 5. Find the passages in the text above for which the next word combinations would be the key words:
1. car mechanic's job
2. electronic technologies
3. vehicle maintenance
Exercise 6. Answer the questions.
1. What is a car mechanic called in Australian English?
2. What are the main functions of the car mechanic?
3. Does the mechanic's job include electronic technology?
4. Do most automobile dealerships now provide sophisticated diagnostic computers to each technician?
Exercise 7. Give some reasons for your professional choice. You may use the following phrases:
to be fond of automobiles; to be well-paid; to give prospects for career growth; to involve electronic technology; to require much knowledge.
Example: I chose this profession because I like machinery.
Exercise 8. Do you agree that the mechanic's job include electronic technologies? Discuss it, agreeing and giving arguments.
LESSON 3
Car mechanic's skills
Exercise 1. Read "th" as [θ] or [ð] in these words.
[ T ] [ D ]
length thanks other than
think worth their with
thin theme that then
Exercise 2. Read the text and try to understand the meaning of the underlined words and word combinations.
Car mechanics repair and maintain cars. Some mechanics work on all parts of any car, while others specialize in one area or on one type of car. The most challenging aspect of car repair is often the mechanic's favourite part: diagnosing the problem. Speed and accuracy in diagnosis and quoting prices to the customer are crucial if the mechanic intends to keep long-term clients. The mechanic examines the engine while it is running (if possible) to see if his initial assumptions are correct.
Electronic diagnostic equipment is useful but the good mechanic can tell a lot by using eyes, ears, a nose as he searches for problems. Sometimes he repairs parts, but if the part is worn or damaged, he replaces it. Some mechanics compare their field to that of the physician, because most people come to them only when their car is in dire straits. When people come in for an automotive check-up, mechanics often replace worn parts before they become hazardous to the driver, even though drivers can be suspicious of mechanics who recommend the replacement of parts that haven't stopped functioning.
The best mechanics have mastery of a wide variety of integrated skills: electrical systems (a car's wiring is more complicated than an average home's); computerized electronics (a television set seems simple by comparison); fuel system (a car's "plumbing" is a Byzantine maze of tubes). Car mechanics proudly compare themselves to doctors, since they mainly see people with complaints; but whereas the human body and its problems have remained essentially unchanged for millennia, the designs of cars change every year. As a result, the job requires more preparation than ever before. More and more, cars are controlled by electronic instruments, so mechanics are using computers constantly. "Computers have become as much a part of the tool box as wrenches," said one mechanic.
Most car mechanics start in an automotive repair school, then work full time at the same dealerships. They read trade papers daily to know about of changes and trends in their industry. As they gain experience they can move into higher-paying, specialized positions. They can also rise to the ranks of supervisor or manager, particularly if they have strong interpersonal skills to calm cranky customers who are displeased by high service bills and inconvenience.
Exercise 3. Match a–l with 1–12.
| a) diagnosis b) long-term clients c) examine d) electronic diagnostic equipment e) worn parts f) replace g) mastery h) maintain i) fuel system j) wrench k) interpersonal skills l) tool box | 1) топливная система 2) изношенные детали 3) диагностика 4) постоянные клиенты 5) осматривать 6) электронное оборудование для диагностики 7) заменить 8) мастерство 9) обслуживать 10) гаечный ключ 11) коробка с инструментами 12) умения межличностного взаимодействия |
Exercise 4. Fill in the missing letters in the words.
Rep .. r, me .. anic, diagnos .. , repl .. e, maste .. , t .. l, experien .. , ma .. nta .. n, cl .. nt,
e .. am .. ne, en .. ne, dr .. v .. r.
Exercise 5. Using the information from the text, make up the list of operations which
car mechanics must perform. Write them down into your exercise books.
Exercise 6. Make the following sentences negative.
1. Teachers repair and maintain cars.
2. If the part is worn, a car mechanic replaces it.
3. The easiest aspect of car repair is diagnosing the problem.
4. Car mechanics compare themselves to painters.
5. Mechanics are using chalk constantly.
Exercise 7. Answer the following questions.
1. Which of the operations (exercise 5) can you manage?
2. Do you agree that "electronic diagnostic equipment is useful but the good mechanic can tell a lot by using eyes, ears, a nose as he searches for problems". Explain your point of view.
3. Why do car mechanics compare themselves to doctors? What is similar and what is different in their work?
4. What is the way car mechanics can move into higher-paying positions?
Exercise 8. Choose from the list below characteristics, which you consider necessary
in your profession, add others if necessary.
Accurate, tolerant, patient, sociable, good-mannered, exact, cautious, attentive, hardworking, scrupulous, sharp, widely-read, competent, organised, impulsive, impatient, balanced.
Exercise 9. Read the information below, agree or disagree. Prove your point of view.
Car mechanics can rise to the ranks of supervisor or manager, particularly if they have strong interpersonal skills to calm cranky customers who are displeased by high service bills and inconvenience.
Exercise 10. Name some positive and negative aspects of your profession.
Example: This job is well-paid, but it requires significant physical efforts.
Exercise 11. Work in pairs. Make up a dialogue about positive and negative aspects
of your profession, using the phrases:
On the one hand… but on the other… (С одной стороны…, а с другой…)
I can't agree… (Я не могу согласиться...)
As far as I know … (Насколько я знаю...)
You are right but… (Вы правы, но…)
At the same time … (В то же время…)
Quite the opposite… (Совсем наоборот...)
I don't think so … (Я так не думаю…)
LESSON 4
How to get the profession
Exercise 1. Read "ch" as [k], [ C ] or [ S ] in these words.
| [k] | [ C] | [ S ] |
| mechanic technical chaos character chronometer | check change charge approach | chassis chauffeur charade chute |
Exercise 2. Say if you like the system of car mechanics training in our country. Try to give some arguments.
Exercise 3. Look through the text below and divide it into the following parts:
a) Training system in the UK.
b) Training system in Australia.
c) Training system in the USA.
Exercise 4. Read the text and say which system of car mechanics training among those described in the text you consider the best and why.
To become a car mechanic in the UK students begin their training by studying car processes in manuals and then work on older cars. Most mechanics find themselves in technical educational programmes after finishing school. All car mechanics are required to be certified.
In the UK there are different routes for people to become qualified. The best route is to serve an apprenticeship with a local garage or dealership while attending a college or a training centre. The apprenticeship is split into 2 levels.
Level 2 is made of the following components:
NVQ (National Vocational Qualification) – this is achieved by the collection of evidence in the workplace that the apprentices can remove and replace components to manufacturers guidelines.
VRQ (Vocational Related Qualification) – this is also sometimes called a "Tech cert" and is a series of tests designed to show that the candidate understands how things work, i.e. engines, transmission, chassis, etc. It is delivered in a variety of ways at a training centre or at a local college.
Key Skills – the skills in key areas: Communications (English), Application of Number (Maths) and I.T. (use of computers and I.T.).
When the candidate has achieved the required components listed above, apprentices are given Apprenticeship certificates to show competence at that level.
UK training differs from American training and general practice in that a U.K. mechanic will be expected to be able to repair all areas of the vehicle (apart from Bodywork and Painting), i.e. engines, suspension (подвеска), brakes (тормоза), electrical, transmission, etc., as these are usually all covered in the same garage or workshop.
This training usually takes 4–5 years, after this term apprentice is said to be "qualified" and works alongside experienced technicians.
In Australia, an apprentice works under one or more qualified mechanics for a period of four years. During that time, they attend a Technical and Further Education (TAFE) college one day per week for three years. In some states, mechanics are required to be qualified to work as a mechanic, and the workshop in which they work is required to have a workshop license. In other states, no such licensing is required.
In the United States there are several programmes and schools that offer training for those interested in gaining competencies as an automotive mechanic. A few of the aspects usually taught are: power train (силовая передача) repair and diagnosis, emission control (отвод выхлопа газов), and suspension. The National Automotive Technicians Education Foundation (NATEF) is responsible for evaluating technician training programmes for certification (accreditation) by ASE, the National Institute for Automotive Service Excellence. While it's not required by law for a mechanic to be certified, some companies only hire or promote employees who have passed ASE tests.
Exercise 5. Give the sentences from the text with the following phrases and translate them.
1. The best route is to serve an apprenticeship … .
2. It is delivered in a variety of ways … .
3. Key skills … .
4. This training usually takes … .
5. ... an apprentice works under … .
6. ... mechanics are required to be … .
7. ... licensing is required.
8. .... aspects usually taught are … .
Exercise 6. Work in pairs. Describe the system of a car mechanic training in Belarus, giving some information about:
1) the terms and components of the educational process;
2) the skills required to be certified;
3) final exams.
Example: The training takes 3 years in Belarus. To be certified mechanics are expected to be able to repair all areas of vehicles. During the training period pupils attend a college and a workshop.
Exercise 7. Fill in the table below. Compare the system of car mechanics training in
different countries.
| Country | Is it required by law for a mechanic to be certified? | Does a car mechanic specialize in one area or work on all parts of any car? | The terms of training. | What I like in this system of training. | What I dislike in this system of training. |
| Russia | |||||
| The UK | |||||
| The USA | |||||
| Australia |
APPLYING FOR A JOB
LESSON 5
Writing resumes (CVs [1] )
Exercise 1. Copy the table and complete it with the correct parts of speech given
below.
| Noun | Verb | Positive Adjective |
| depend | ||
| responsible | ||
| information | ||
| employable | ||
| compete | ||
| applicable | ||
| transfer |
Responsibility, inform, competition, transfer, dependence, employment, apply, transferable, dependent, informative, competitive, employ, response, application.
Exercise 2. Learn some rules of writing a resume and say what kind of information is usually mentioned in the resume.
Writing a successful resume depends on many factors. Here is a simple guide to the basics of writing a good resume (CV):
1. Take detailed notes on your work experience. Include both paid and unpaid, full time and part time positions. Include your main responsibilities, any other activities that were a part of the job, the job title and the information about the company, the dates of employment.
2. Take detailed notes on your education. Include certificates, school names and courses.
3. Include a list of other non-work related accomplishments. These may include competitions won, membership in special organizations, etc.
4. Decide which skills are transferable (skills that will be especially useful) to the position for which you are applying.
5. Write your full name, address, telephone number, fax and email at the top of the resume.
6. Include an objective for the resume. The objective is a short sentence describing what type of work you hope to obtain.
7. Include skills such as languages spoken, computer programming knowledge, etc. under the heading: Additional Skills.
Tips
Be short! Your finished resume should not be more than a page.
Use dynamic action verbs such as: accomplished, collaborated, encouraged, established, facilitated, founded, managed, etc.
Do NOT use the subject "I", use tenses in the past, except for your present job.
If the job seeker specializes in any particular systems area, such as brake systems, this should be mentioned as well.
Exercise 3. Complete the sentences with the missing words from the box.
1. In the resume you should give some information about your work … .
2. Include the information on your … : school names and … .
3. Mention the … that will be especially useful for the … .
4. Write your full name, … and telephone number at the … of the resume.
address certificates experience education
top job skills
Exercise 4. Study this example of a basic resume and try to understand the meanings of the underlined words.
WILLIAM J. BENNETT
725 Otter Lane
Wausau, WI 54554
(715) 555-6006
SUMMARY OF SKILLS
• Skilled in repair and maintenance of automobiles, vans and trucks, with advanced skills in diesel repair and maintenance.
• Strong background in working with cooling, air conditioning, electrical, fuel, exhaust and steering systems.
• Experienced in working with all gauges, wrenches, and machine, air and hand tools.
• Experienced in diagnosing problems, writing accurate work orders and preparing estimates.
PROFESSIONAL EXPERIENCE
Oct 1993 – present Automotive Mechanic, Goodyear Tyre and Repair Service, Galesburg
Responsibilities
• Successfully diagnose and repair of 10 vehicles per week on the average.
• Handle all diesel repairs.
June 1991 – Oct 1993 Automotive Mechanic, Shelby Chevrolet, Hockessin
Responsibilities
• Handled repair and maintenance of domestic cars and trucks.
• Recommended use of a new lubricant, which produced superior results at half the cost of previous lubricant.
EDUCATION/TRAINING
1990 Graduate, Hockessin High School, Hockessing
• Related course work: Automotive Shop, Advanced Auto Shop, Computer Operations
1990–1991 Truman Career Vocational College, Waverly
• Completed curriculum and certification in automotive repair
• Completed additional certification in diesel repair
• Finished second in graduating class
Gauge [ɡeıdʒ] – счетчик
Wrench [rent∫] – отвертка
Tyre [ ' taıə] – шина
Lubricant [ ' lu:brıkənt] – смазка
Exercise 5. Complete the resume, using the words and word combinations below.
• US
• A position of an automotive mechanic
• Married
• Over 12 years of experience in auto body (кузов) repair operations, customer service, general tune-up and maintenance
• Diagnose and repair all types of vehicles
• 1998 – Denver Community College
• Specialised in brake system repair. Worked well unsupervised
• Automotive Service Excellence (ASE). Received 5 "Gold Seal" awards for excellence in repair and customer service
• Repaired damaged lorries and ordered parts
Henry Talbot
3495 Poplar Lane
Denver, CO 55555
1-555-555-1212
henryt@email.com
Personal Information
Marital status: …
Nationality: …
Objective: …
Summary of Skills: …
Employment History
Perry Motors Denver, CO 2003 – Present
Mechanic
Responsibilities: …
Hudson Motors Denver, CO 2000 – 2003
Lorry Mechanic
Responsibilities: …
Jordan Automotive Denver, CO 1998 – 2000
Trainee (стажер) Mechanic
Responsibilities: …
Certifications: …
Education: …
LESSON 6
The Interview
Exercise 1. Read the words with the letter "s" as [s], [z], [ S ] or [ Z ].
| [s] | [z] | [ S ] | [ Z ] |
| consider most university writes | resume position congratulations rules | impression sure profession passion | occasion measure decision usually |
Exercise 2. Make the list of rules how to make a good impression during the job interview.
Exercise 3. Learn some rules of a successful job interview and say what the most important part of the job interview is.
Congratulations! Your resume have made a good impression and the employer has called you in for an interview. Now it's time to make sure that you also have the right type of English for that job interview.
There are some very important rules to consider when taking a job interview.
Work Experience
Work experience is the most important part of any job interview. It is true that education is also important, however, most employers are more impressed by extensive work experience than by university degrees. Employers want to know exactly what you did and how well you accomplished your tasks. This is the part of the interview during which you can make the best impression. It's important to give full, detailed answers. Be confident, and emphasize your accomplishments in past positions.
Qualifications
Qualifications include any education, as well as any special training you may have had (such as computer courses). Mention your English studies. This is very important as English is not your first language and the employer may be concerned about this fact. Assure the employer that you are continuing to improve your English skills by saying that you study a certain number of hours a week to improve your skills.
Talking about Responsibilities
You will need to demonstrate your qualifications and skills which are directly applicable to the job you are applying for. If past job skills were not exactly the same as what you will need on the new job, make sure to detail how they are similar to job skills you will need for the new position.
Exercise 4. Read about the specific kind of vocabulary which is used in the interview and say how to make a good impression on the interviewer.
The job interview in English requires a very specific kind of vocabulary. It also requires good tense usage as you need to make a clear distinction between past and present responsibilities. Here is a quick overview of the appropriate tenses to use:
1) Use the present simple to describe your daily responsibilities. This is the most common tense to use when speaking about your current position.
Example Sentence: I repair car engines.
2) Use the past simple to describe your daily responsibilities in a former position. This is the most common tense to use when speaking about past jobs.
Example Sentence: I worked as a vehicle diagnostician.
3) Use the present continuous to speak about current projects that are happening at that moment in time. These projects are limited in time and should not be confused with daily responsibilities.
Example Sentence: Currently, I am repairing lorries.
4) Use the present perfect to describe projects or accomplishments that you have made up to the present moment in time. Remember not to include specific past time references which should be used with the past simple.
Example Sentence: I've got experience in body repair operations.
5) Use the future simple to discuss your plans for the future. This tense is only used when the interviewer asks you what you plan to do in the future.
Example Sentence: I will be the consultant of the team of auto body technicians.
There are a number of other tenses that you can use to speak about experience that you have had. However, if you do not feel comfortable using more advanced tenses, these tenses should serve you well in the interview.
Common Interview Questions
The first impression you make on the interviewer can decide the rest of the interview. It is important to introduce yourself, shake hands, and be friendly and polite. The first question is often a "breaking the ice" type of question.
Don't be surprised if the interviewer asks you something like:
• How are you today?
• Did you have any trouble finding us?
• Isn't this great weather we're having?
This type of question is common because the interviewer wants to put you at ease (help you relax). The best way to respond is in a short, friendly manner.
Exercise 5. Which responses are correct in these dialogues?
1. Interviewer: How are you today?
You: I'm fi ne, thank you. And you?
2. Interviewer: How are you today?
You: So, so. I'm rather nervous actually.
3. Interviewer: Did you have any trouble fi nding us?
You: No, the offi ce isn't too diffi cult to fi nd.
4. Interviewer: Did you have any trouble finding us?
You: As a matter of fact it was very difficult. I missed the exit and had
to return via the highway. I was afraid I was going to be late for the interview.
5. Interviewer: Isn't this great weather we're having?
You: Yes, it's wonderful. I can remember this time last year. Wasn't it
awful! I thought it would never stop raining!
6. Interviewer: Isn't this great weather we're having?
You: Yes, it's wonderful. I love this time of year.
Exercise 6. Imagine that you are a car mechanic. Use the list of verbs below to express
your responsibilities and tasks performed.
Example: I improved dealership relations with manufacturers, repaired fuel systems, replaced worn parts, carried out general maintenance.
Advised, analyzed, assisted, carried out, changed, classified, consulted, controlled, cooperated, created, dealt, decided, estimated, examined, improved, inspected, installed, made, managed, negotiated, operated, organized, performed, planned, prepared, purchased, recommended, repaired, replaced, selected, serviced, supervised, tested, upgraded.
Exercise 7. You only have a few minutes to show how good you really are. Using the
adjectives below describe your skills and try to make the best impression possible.
Example: I am experienced in engine repair and preventive maintenance.
I'm self-disciplined and enthusiastic in work. Besides, I'm tactful and diplomatic with other people.
Accurate, active, adaptable, broad-minded, competent, creative, diplomatic, energetic, enthusiastic, experienced, firm, honest, logical, loyal, mature, motivated, objective, outgoing, pleasant, positive, practical, productive, reliable, self-disciplined, sincere, tactful, trustworthy.
Exercise 8. Make up a dialogue between an employer and a car mechanic looking for a job. Use the phrases from the exercises above.
LESSON 7
Applying for a job
Exercise 1. Try to explain to your classmates what the purpose of writing application letters is.
Exercise 2. Read the following application letter and say what parts the letter consists of. In your exercise books draw the scheme of the letter.
Alex Smith
204-40 34 th Rd.
Forest Hills, N.Y. 12426
Tel. (718) 345-2749
April 16, 2011
The secretary
Motor Dobson Inc.
1342 Moris. Avenue
N.Y. 08314
Dear Sir,
Your advertisement for an engine mechanic in today's Boston Globe interests me much because many years of experience have qualified me to work for a company like yours. Please, consider me an applicant.
You will find additional information about my qualifications in the enclosed resume. I would appreciate your granting me an interview.
Sincerely yours,
Alex Smith.
Exercise 3. Fill in the missing letters in the words given below.
Adv..ti.ement, me..anic , exper..n.e, a..li.ant, q..lifi ca…n, r.s.me, int..v..w.
Exercise 4. You have read the advertisement (given below) in a newspaper. Write the application letter in which try to persuade the employer that you have all the necessary experience and knowledge.
Exercise 5. Fill in the application form below with the information about yourself.
BUSINESS ETIQUETTE
LESSON 8
Business letters
Exercise 1. Discuss the following questions.
1. What parts does a usual letter include?
2. What is the difference between a usual letter and a business letter?
3. What information should a business letter include?
Exercise 2. Study the layout of a business letter and give headlines to each passage, using the words: Addresses, Date, Salutation & Greeting, Concluding a Letter, Signature
A business letter consists of several parts.
Your Address . Your address should be displayed in the top right-hand section of your letter. The Address of the person you are writing to. This address should be displayed beneath your address on the left-hand side of your letter, remember to include the name of the person that you are writing to (if known).
The date should be displayed on the right-hand side of the page on the line beneath your address and should be written in full format:
e.g. 1st January, 2001
If you do not know the name of the person that you are writing to, use the greeting "Dear Sirs,". In some circumstances it is useful to find the name, especially if you are writing to make a request as this will show that you have done your homework and your letter is more likely to receive a response.
Dear Mr Jones,
If you know the name, use one of the following titles:
Mr – for a male, Mrs – for a married female, Miss – for an unmarried female, Ms – for a female whose status is unknown or would prefer to remain anonymous, Dr – for a person with the status of a doctor. This should be followed by the surname only (not the first name).
If you do not know the name of the person, end the letter with "Yours faithfully,". If you know, end the letter with "Yours sincerely,"
Sign your name, then print it underneath the signature. If it is potentially unclear what your title would be then include this in brackets next to your printed name.
Exercise 3. In the following business letter sample defi ne the parts mentioned in exercise 2.
Continental Equipment
Director: John G.Smith
9 North Road, Brighton, BN 5 JF
Telephone: 0273 559364
Fax: 0273 559364
Our Ref: G/f146 Your Ref: SD/jr
Sales Department
Aluminium Alloy Co. Ltd. Birmingham
79 Prince Albert St. Birmingham
821 8DJ
15 May 2011
Dear Sirs,
We thank you for your letter of 11 May, and would like to inform you that we can deliver all the items required from stock, according to the enclosed detailed offer. For the balance we would require three weeks from the date of receiving your confirmation that this arrangement is acceptable.
Delivery as specified above. Payment against documents.
We hope you will find our terms, method of payment and delivery dates satisfactory; and we can assure that you may count on our full cooperation and immediate attention in this matter.
Yours faithfully,
Robert Hanson
Continental Equipment
Exercise 4. Give the English equivalents to the word combinations.
Можем доставить; все требующиеся предметы; от даты получения; соглашение приемлемо; оплата при доставке; способ оплаты; сроки доставки; рассчитывать на сотрудничество.
Exercise 5. Put in prepositions where necessary.
thank you … your letter
deliver … the items
according … the offer
two months … the date of payment
charges payable ... delivery
count … our help
method … payment
Exercise 6. Match a–k with 1–11.
| a) the terms of delivery b) cooperation c) lower the price d) discuss the terms e) come to an agreement (with smb) f) proposal g) offer h) agree i) reject j) satisfy k) look forward to | 1) прийти к соглашению (с кем-либо) 2) отвергать, отказываться от 3) ожидать с нетерпением, предвкушать 4) предлагать; предложение 5) сроки поставки 6) снизить цену 7) предложение 8) удовлетворять 9) сотрудничество 10) соглашаться 11) обсудить условия |
Exercise 7. Read the description of three types of business letters and decide which of them is:
• a letter of complaint
• a letter of enquiry
• a letter of request
a) It is a formal letter which specifically asks an individual or organization to take an action. An example of this type of letters would be a letter sent to request sponsorship for a charity activity. It is important to stress the importance of being clear and concise with this format of letter as the recipient must remain interested in what you have to say.
b) It is a formal letter sent to an individual or organization in response to receiving poor service or a bad product. An example of this type of letters would be a letter sent to a company that has provided a bad service. In this type of formal letters it is important that you detail your arguments.
c) It is a formal letter that makes an approach to an individual or organization where you request some information. An example of this type of letters would be a letter sent to a company requesting a copy of their catalogue or brochure. These letters are short and it is usually beneficial to include other ways of contact.
Exercise 8. Make up the letter of one of the types (exercise 7). Use some of the following phrases:
Introduction:
Thank you for your e-mail (letter) of (date)
Further to your last e-mail… . (Отвечая на Ваше письмо…)
With reference to your letter of 23rd March … (Относительно Вашего письма от 23 марта...)
With reference to your advertisement in "The Times"… .
The aim:
I am writing to enquire about… (чтобы узнать).
I am writing to apologise for… .
I am writing to confirm... (чтобы подтвердить)
I am writing in connection with… (в связи с)
I'm writing to let you know that…
Request:
Could you possibly…
I would be grateful if you could …
I would like to receive…
Please could you send me…
To inform on bad news:
Unfortunately…
I am sorry to inform you that…
We regret to inform you that…
To give some additional information:
We are pleased to enclose… (С удовольствием вкладываем...)
Attached you will find… (В прикрепленном файле Вы найдете...)
Gratitude for the shown interest:
Thank you for your letter of…
Thank you for enquiring…
Additional questions:
I do not fully understand what…
Could you possibly explain…
LESSON 9
Business etiquette
Exercise 1. Transcribe and pronounce correctly the words.
Who, why, would, what, welcome, which, when, where, well.
Exercise 2. When you fi rst meet someone it can be difficult to know how to start a conversation, especially if your fi rst language is not English. Define which of the topics in the list below are safe for small talk and which of them are best avoided.
Introductions , eg "Hello. May I introduce myself? My name is Mark."
Travel , eg "Did you manage to fi nd here OK?" or "Did you have a good journey?"
The weather , eg "It's a lovely day today, isn't it?"
Age , eg "How old are you?"
General news , eg "What do you think about the recent fl oods?"
Appearance or weight , eg "You seem to have put on some weight."
Business , eg "How's your business going?"
Work , eg "What sort of work do you do?"
Money , eg "How much do you earn?"
Politics , eg "Who did you vote for at the last election?"
Religion , eg "Do you believe in God?"
Criticisms or complaints , eg "Why is British food so bad?"
Exercise 3. Read the direct phrases, then write them in a more polite way. Choose the word-combinations:
Could you… , Shall I…, I'm afraid…, Would you like to …, May I suggest…, Would you mind…, Would you like me…, There's been a slight misunderstanding…, Can you wait a minute…, Would you like…, Actually…
| Direct | More polite |
| Wait a minute! We haven't got any left. You are wrong. I'm not a …. Confirm that tomorrow, please. You've got the wrong date. Do you want my help? | … , please. … , we haven't got any left. … , I'm not a … . … confirm that tomorrow, please? … about the date. … help you? |
Exercise 4. Read the questions, then write them in a more polite way using the tag questions.
Example: How many employees are there in all?
There are 300 employees in your firm, aren't there?
1. Does your firm have any branch plants?
2. Who is your main supplier?
3. What is the percent defective?
4. Are you paid by the hour (почасовая оплата)?
5. Do you ever work overtime?
Exercise 5. Which of the groups (greeting and farewell; apologies; sympathy; agreement, disagreement, refusal; invitations; requests; thanks) do the following phrases belong to?
1. Excuse me, I must be going. 2. Don't mention it. 3. Good luck! 4. Glad to meet you.
5. How do you do? 6. It's nice to meet you. 7. Fine, thank you. And you? 8. May I ask a favour of you? 9. Good-bye. 10. I am very grateful to you. 11. How are you? 12. I would like to invite you to … . 13. That suits me. 14. You are welcome. 15. I am very sad to hear that. 16. Could you help me, please? 17. Thank you for your help. 18. Please pardon the disturbance. 19. Please don't be angry. 20. Thank you, but I will be busy then. 21. I have no objection. 22. Sorry, I caused you so much trouble. 23. You are right. 24. Excuse me, but I have things to do. 25. I very much regret what happened. 26. Too bad. 27. On the contrary!
Exercise 6. Complete the sentences with the words: meet, busy, do, welcome, delivery, mention, grateful, how
1. I am … to you. 2. It's nice to … you. 3. I'm afraid I'll be … then. 4. Don' t … it. 5. How do you … ? 6. … are you? 7. You are … . 8. Let's discuss the terms of … .
Exercise 7. Complete the dialogue with the phrases below and role-play it.
Mr. Ivanov: … , Mr. Smith. How do you do?
Mr. Smith: … , Mr. Ivanov?
Mr. Ivanov: We're here today … .
Mr. Smith: If you don't mind, … . What's your idea of the price?
Mr. Ivanov: We propose 50 pounds per item.
Mr. Smith: We're not satisfi ed with the terms you offered. …. ? I propose 45 pounds per item.
Mr. Ivanov: We'll think your proposal over. I suppose … .
Mr. Smith: Now we come to the question of the term.
Mr. Ivanov: In a month, I suppose. … ?
Mr. Smith: Agreed.
Mr. Ivanov: Right, it looks as though … . We are looking forward to … .
to discuss the terms of the delivery; how do you do; could you lower the
price; let's start with the price; will that do; we've covered the main items;
continuing our cooperation; we could come to agreement; nice to meet you.
Exercise 8. Make up your dialogues by analogy.
Список использованной литературы
1. Английский язык: модуль для студентов ФТС, АМФ, ИТФ / сост. : Т.В. Рыло – Минск : БГАТУ
2. Герасимук А.С. Английский язык для специалистов автосервиса. – Минск. Издательство «Вышэйшая школа»
3. Дарская, В. Г. Большой англо-русский политехнический словарь : в 2 т. – М.: Вече
4. Полякова Т.Ю. и др. Английский язык для инженеров. – М., Высшая школа\
5. Хоменко, С. А. Английский язык для студентов технических вузов. Основной курс : учебное пособие. – В 2 ч. – Минск : Высшая школа
6. Шляхова, В. А. Английский язык для студентов автомобилестроительных специальностей средних профессиональных учреждений – М.
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[1] CV – Curriculum Vitae – a summary of academic and professional history and achievements.
How Much Do Car Mechanics Make Per Hour
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